Frequently Asked Questions
Does Family First Alert have any contracts?
No, unlike most companies (w/ 2-3 yr contracts) none of our services have contracts. You can cancel anytime.
Will my rate ever change?
No, the rate you start with is the rate you keep. Family First Alert LLC will not increase your rate.
Is the button waterproof?
Yes. It's designed to be worn in the shower.
What's the quality of Family First Alert's products?
Family First Alert LLC uses only the top quality products to service our clients. Our products from 2gig, Belle, Alert One & Linear are the top products in the field today.
Is installing the equipment difficult?
Our equipment is designed for you to easily install it. It's ships ready to use.
How does the service work after I press the button?
Once you've pressed your button for help, it will take about 40 seconds to one minute to hear a professionally trained technician ask you if you're ok. At this point in time, you will tell them your situation and the status of your need. If you need an ambulance one will be dispatched immediately. Those that you've provided to be on your call list, will be contacted. You may choose to have an ambulance or a member on your call list assist you.
An ambulance will be dispatched or a call list member will be on their way. Confirmation must be given that you are safe in order for an ambulance to NOT be sent out. We do this for your safety! This is our normal procedure to follow, however upon your request, we will set your service any way that you desire, that best serves your needs.