Frequently asked questions

We believe in 100% transparency — that means no contracts, no hidden fees, and no surprises. Our pricing is straightforward because we’re committed to providing the best possible experience for our clients. With us, you’ll always know exactly what you’re paying for — honest service from a family that truly cares.

With us, your rate is locked in for life. We guarantee no rate changes during your service — ever. What you sign up for is exactly what you’ll pay, with no unexpected increases down the road. It’s just one more way we show our commitment to honesty, reliability, and putting your peace of mind first.

Yes, the button is waterproof and designed to be worn in the shower.

Family First Alert LLC uses only top-quality products to serve our clients. Our offerings from 2gig, Belle, Alert One, and Linear are among the best in the industry.

Our Pendant comes fully pre-programmed — We will collect your information during checkout. Just take it out of the box, and it’s ready to use. No setup, no stress, no hassle — we’ve done the work for you so you can focus on what matters most: peace of mind and protection.

• After pressing your help button, a trained technician will respond within 40 seconds to 1 minute. • The technician will ask if you’re okay and listen to your situation. • If you need an ambulance, one will be dispatched immediately. • Your designated call list contacts will also be notified. • You can choose whether to receive help from an ambulance or a call list member. • An ambulance will only be canceled if you confirm you are safe—this is for your protection. • This procedure is our standard to ensure your safety, but we can customize your service based on your preferences.